BMW of Charlottesville
"Last year, our CSI scores were suffering and were well below what was expected. Our DPS rep consulted with us and recommended their CSI phone call program. At first, we were skeptical this solution would make a difference, but now, eight months later, I am happy to report that our CSI has improved from scores in the low to mid 80s to scores consistently in the mid 90s! We also obtain valuable information on how to better our customers' experience when they are servicing their vehicles with us. I would highly recommend Dealer Product Services for any of your marketing & customer experience needs!"
~Richard Pearo, Service Director
Motor City MINI
"We at Motor City MINI would recommend DPS for any sales or service event. Your communications tools which include high quality traditional mailers coupled with compelling digital communications produced great results. The integrated communications plan ... produced 62 registered visitors to the event and 17 vehicle sales. Also, the DPS rep was instrumental in the planning, execution, and hosting of the event. They know their business. We've used others in the past. DPS's integrated communications strategy coupled with their professional staff are far superior. I recommend them strongly."
~John I. Nazzal, New Car Sales Manager
Daniels BMW
"Prior to working with DPS we were struggling as our customer retention numbers were below the OEM average. Our DPS Business Development Manager consulted with us and developed a multi-channeled approach that consisted of an Owner Retention Program to contact and reward customers to remain loyal to our dealership. DPS has also helped us launch our PPC marketing program to consistently dominate the online arena to generate awareness to our current customers and attract new customers within our local market. We have reaped tremendous results with the different initiatives that DPS has worked with us to develop, and as a result we are now well above the manufacture standards for retention."
~Webster Lingle, Service Director
