Never miss a call or an opportunity again
With DPS' BDC Connect program, your dealership's service writers and sales staff will never miss another opportunity again. If you sign up for our BDC Connect program, you can take advantage of our fully-trained staff of call center professionals in addition to our unparalleled real-time appointment scheduling service. You won't need an on-site BDC staff at your dealership with our staff manning your phones 24 hours a day. Our highly-trained, professional and courteous phone attendants are on the phones every hour of every day. Let DPS take care of the phones, while you give your in-store customers your undivided attention - improving your survey scores and allowing you to sell more units. Our BDC staff can even schedule appointments for you.
BDC Connect Advantages
- 24/7 Availability
- All DPS BDC Staff Members are Proficient with XTime interface
- Every call is recorded for playback
- Hot call transfer
- Auto-attendent compatible
- Bilingual agents available for use
Constant Earning Potential for Your Dealership
With BDC Connect, the customer service experience at your dealership will improve with the ability to schedule appointments on weekends, after hours or when your staff is too busy. After all, with our help, your car dealership is always open. Customer calls will always be answered, maximizing customer satisfaction and potential profit.